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Travel consultants promote and sell holiday or business travel packages, products, flight tickets and supporting services. They have a direct relationship with the end consumers and usually their work is done in a retail outlet.

Here are some of the activities they perform:

-          They sell holiday and business travel products to customers

-          They have to meet sales target as specified by their respective travel agency managers

-          They have to cooperate and organize complicated customer itineraries

-          They handle customer orders and payment procedures

-          They perform the connecting function between the regular consumer and the tour operators, partners such as airlines and hotels concerning flight bookings, making reservations, and scheduling

-          They also perform general administration tasks

-          They provide information about visa procedures, travel regulations, import and export regulations, passports, vaccinations, travel and international health insurance, cap parking and car hire, excursions and possible activities

-          They also have to address complains and disgruntled customers

-          They have to be able to use and maintain the operational system used by the travel agency

-          They must have good IT skills as most of the information they use is online as to be as up to date as possible

This is usually the first step for most people who are interested in landing a job as a branch manager. Thereafter, they will be promoted to travel agency manager and further. It is recommended that managers go back to the shop floor to keep their skills tuned and keep in touch with their customers’ needs and preferences.

Educational requirements can be rather diverse for such a position. The candidate can have business, hospitality, tourism, marketing, and sales background to be able to perform well in this function. People and communication skills are vital for his success.

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